You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. (I know that VM only. Because it’s a measure of time delay, you want your latency to be as low as possible. Re: High ping and latency. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Rebooting. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. End. Gaming doesn’t need blazing fast speeds. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 8. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. Turn the router off and wait 10 seconds before switching it back on again. It doesn't matter how big the download is (it could be a song that would take a. Also. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. Sadly - 5243564. The router will go through the booting up. Latency problems in WC1 on 28-10-2021 09:21. Sign in . Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. Gigafast broadband for seamless home-working and gamers. Ends 11. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. You should setup a BQM here- This will keep track of. Sample BQM showing high latency issues on 11th April 2022. I've tried resetting the router and it hasn't changed anything. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. Today we wanted to share a quick update. You’ll currently pay £45 per month for Gig1. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. Sorry to hear of any broadband issues. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. Re: Latency spikes. 331000000. Start a broadband monitor now. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. 59pm Tue 28 Nov. Hi, I've been experiencing very. High Latency In Every Game. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. I have experienced this issue for 24 months approximately. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. We’re still experiencing some speed issues that we didn’t before though. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I even opened up a complaint. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. As a quick recap. Broadband speed statistics found those with speeds in excess of 1GB typically. ID: Best wishes, the Virgin Media Team. 9ms. Virgins customer support has been awful too. Set input buffer to CSTS in the gameplay settings tab. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. 80% avg. It seems that this specific issue cannot be resolved. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. I have the Gig1 Fibre Broadband Package. 603 for their Hub 3. . Calls over internet issues with Virgin wifi. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Then £39. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. For the last couple of days I've noticed high latency as you can see by the BQM. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. We would like to show you a description here but the site won’t allow us. 1 Downstream channels. Hi. 100. Sending out ANOTHER engineer to replace the hub again and the. The estimated repair time is now: 01/11/2022 12:40:00. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). However, a friend who lives nearby and also is with virgin media appears to be unaffected. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Options. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. Looking at your broadband quality monitor graph your broadband performance is excellent. 0. I can see on the forum that this is down to too many people using VM in the area. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. 65. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. The issue occurs over several different games, so the problem is common to me. Daily speed checks and notifications of issues. Virgin Mobile Home Internet is currently available only to existing customers. 222. We hope to have this fixed by: 00:00 . . on 18-02-2022 13:33. Only the last couple months have I noted an issue. . 2 wired + 2 wifi. Click on the “> Check router status” button. i have typical devices connected. I have checked the system today and no issues are showing. No longer an issue. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. 100. Booking an engineer is easy with Virgin Media. The latency test I was doing was on the Virgin app to my mobile phone. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. The UK's largest independent broadband news and information site. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. 3 weeks ago. Simply test your broadband service, and if we find an issue we can help with a fix online. I had this issue before in late July but it - 5102935. . In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 30-03-2022 08:00 - edited 30-03-2022 08:03. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. £15. Latency is a synonym for delay. Virgin Media Outage Update - Description: Service update. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 0 Kudos. Multiple broadband speed tests over time can show if and when speed fluctuates. Rated 4. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Yes, intel released a fix and eventually virgin got it rolled out. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Click on the “Upstream” tab, copy the text and paste into your reply. 0800 561 0061 - which usually gives the most up to date info. As I work remotely and present. 0 and 3. 174. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Browse. Appreciate the assistance. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. No improvements, still lagging and getting packet loss constantly. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. This visually shows what I have been epxeriencing for months now. I'm very sorry to hear about the issue with your broadband service. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Upload speed and latency isn’t. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. If it is still poor, change primary DNS to 8. Running test via Thinkbroadband high latency spikes and packet loss. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Here we will see the SSID / password settings for the WiFi bands. network. . 62. Issues with latency . Gig1 Fibre Broadband will future-proof and bring harmony to your home. Looking at your broadband quality. Broadband, Phone & TV bundles from £31. 0 Upstream channels. 1) 5. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. cpl and hit Enter. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. Re: Ps5 latency problems since 120hz. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. I’m now getting normal speeds and latency. I've done a full reboot of the router and my Decos. on 25-11-2021 20:07. 8. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Clearly shows lag spikes occurring. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. I have both SKY and VM at home here, I never see these issues with the SKY service. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. 3. The connection has been fine for the past years (". Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. I have virgin media hub 3 speed 200. Mobile Your Account. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. The problem (likely to be a network routing issue). Re: High, frequent latency spikes and connection dropouts. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. High Latency after a few hours. nothing major - xbox, laptop, phones, Alexa etc. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. Well-informed. For really good games playing you do need a ethernet connection. 8. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. 20-30ms (or up to 50ms) is low latency, so it is considered good. Upload speed and latency isn’t. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Sometimes bandwidth gets. This results in it being unusable for latency sensitive applications such as gaming. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Tap the results to find out more about the issues, and when we expect them to be fixed. By default, all projects automatically come with a default network that allows certain kinds of connections . Tap the results to find out more about the issues, and when we expect them to be fixed. Upgrading from 600 to 1gb won't improve latency as it. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Packet loss and high latency. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 1 (192. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. A modem reboot fixed this. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Slightly disappointed that an old Hib 3 router was installed. Right now the following benefits of FTTP over Virgin Media/HFC. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Please monitor the connection after this time and report back if any issues, we'll be happy to help. 0. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. The only fix I've found for this is to limit my upload speed. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. 1. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. 8 (Google DNS) or 208. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. Had an ongoing issue in our area for a while, high latency making working from home impossible. No one called me back and said I had to wait 1. 4 / 5 based on 675 reviews. Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. The best times to game online or make big downloads, for example, would be when connection is fastest. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 0. 99 a month. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Broadband, Voice and TV fault. . Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. I'm in Northern Ireland on 350MB. 4-6. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. David Samuel Robbins / Getty Images. Unbearable latency, lag spikes & packet loss for 1. No setup fee. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. ”. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Static ip Address Cost. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. 65. on 17-01-2023 14:03. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Using the Connect App, all the Jitter and Latency seem to come. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). Bandwidth is the amount of data you can send and receive in one second. Up to 132Mbps download speed. This provides lag-free play without disruption across multiple connected devices. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. . Low latency broadband for gamers offers a smoother, more responsive gameplay experience. I use a skill and it activates 2-3 seconds after I press it. 67. 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. Extremely Bad Ping and Latency. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. This promotion means you won’t pay the usual setup fee of £35. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. And my uploads are perfect. Hi, I've been experiencing very high latency recently across all games and devices. e. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. 1 or 1. Go to your Virgin Mobile app . TV via Freeview and smart TV apps. Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. 8. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. QuickStart, set up and connections. Leave it off for about 10 seconds. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. just general stuff. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. If needed you can book a technician, order a replacement WiFi Hub, or. There are a few latency spikes however this can be normal. . 1. Rang up virgin media loads of times but they don’t - 5211531 - 2. within Virgin's). First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Options. . Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. . Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Awful Latency Issues. I was told it was my network, I was very sceptical as it. When you place your order, we'll let you know. Click on the “Networking” tab. 1. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. 150 or just allocate as they are currently. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. But is there really no solution to this issue? I am on the 350mb speed. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. 50. 8. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. 28. All its engineers are on our doorstep here in Essex. Options. . 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. 8. Hoping a virgin team member will see this and send an engineer out to fix the issue. Periodically I have some kind of high ping problem:ping 8. Packet loss issues that have been lasting for months. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Cable Modem StatusItem Status Comments. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. For example, 200 ping (in milliseconds) is high latency and bad for time-critical applications. Kind regards, Ilyas. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. My latency in game varies from around 200 up to 800, and. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. Nothing has changed in performance. I've gone through the usual resetting the hub 5, no faults in my area etc. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. The wider internet can also suffer traffic problems which can increase latency. So my contract is: £25 per month for 18 months. A network with high latency means slow response times and creates a negative user experience. Hoping someone can help. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming.